Issues arise with new identification cards in Finland as QR code functionality falters

The new identification card, which can be used for verification in places like health centers and schools, has faced issues as not all businesses and organizations can read the updated QR codes. While the Post and Mehiläinen healthcare provider successfully scan the codes, devices at Motonet, a retail chain, do not support this functionality.

Miia Rinne from Lappeenranta obtained the new police-issued ID for herself and her son last spring. Upon receiving it, she was surprised to find that it lacks a traditional barcode, which has been replaced with a QR code as part of a redesign by the police in spring 2023. Rinne’s experience has shown that the new card is not accepted at health centers or dental practices, and it has also caused complications in verifying customer loyalty at certain stores. In schools, a Kela card or passport is still required for free lunch services.

Motonet’s CEO, Toni Stigzelius, stated that while currently unable to use QR codes for customer identification, they are gradually transitioning to the new card system. He mentioned the need for further updates to existing devices, as only traditional barcode scanners are currently in use at their parts counter.

In contrast, Compass Group, which provides catering services, noted that the QR code issue is minor since they accept other forms of identification. Various organizations are adapting to the new cards, with many already supporting QR code scanning. The police are aware of the concerns regarding the card’s functionality and believe that issues will resolve as companies and organizations update their systems to accommodate the QR codes.