Finnish authorities to switch official mail to digital Suomi.fi service in April

Starting 14 April, Finnish authorities will send official correspondence—such as tax decisions, voting notices, and municipal communications—primarily through the digital Suomi.fi service, public broadcaster Yle reports. Paper mail will remain an option only for those not using digital services.

The change applies to all adult residents who use online public services. Users must activate a Suomi.fi account to continue receiving communications; otherwise, paper mail will stop. Over 2.6 million Finns already have an account, but authorities expect around 2 million more to register in the coming weeks.

Official notices from agencies like the Tax Administration, police, and welfare regions will shift to the platform. Users will receive email alerts for new messages, with the service accessible via web browsers or a mobile app. Account creation is free, and instructions are available in an official guide video.

Those who opt out can temporarily revert to paper mail for one year, after which they will again be directed to use Suomi.fi. Authorities warn of a likely rise in scam messages impersonating the service and urge caution—users should never click links in unsolicited texts or WhatsApp messages claiming to be from Suomi.fi. Instead, they should access the service directly via the official website or app.

The reform excludes minors, those under guardianship, and individuals who do not use digital services. In-person and phone services will remain available. The Finance Ministry estimates the shift will save tens of millions of euros annually by reducing paper mail volumes.