Elderly individuals in Finland face smartphone challenges despite new digital support initiatives

The use of smartphones continues to pose challenges for many elderly individuals in Finland. The Seniorsurff remote guidance service by the Central Association for Senior Citizens’ Organizations has reported that questions frequently arise about even basic phone functions. Some health care districts have introduced mobile applications that allow users to communicate with professionals via chat; however, many seniors may not even know what chat is.

Tiina Etelämäki, a lead expert at Seniorsurff, noted that difficulties often stem from overly complex phones. She emphasized that buyers may not know what to inquire about or question during purchases. Additionally, low-cost phones may be limited in memory, which can add to the frustration.

With the implementation of chat services in certain districts, proper guidance on using these features is vital. For example, the Varsinais-Suomi health care district rolled out its application at the end of October, focusing on user-friendliness. Program Director Tapio Järvenpää announced the creation of instructional video clips and collaboration with digital counseling networks. Traditional phone and mail services will remain available alongside new digital options.

Päivi Topo, the elderly affairs ombudsman, believes municipalities should better coordinate digital support for seniors. While some areas provide sufficient assistance, others are just beginning to offer help. Last year, digital issues were the most common reason for contacting her office.

Topo highlighted a concerning issue of dual inequality among seniors; those with lower education levels tend to lack digital skills, causing increased dependence on assistance for managing tasks that increasingly require digital literacy. Senior advisor Ilkka Konttinen offers practical tips for navigating smartphones, emphasizing security and seeking help when needed.