Anna says Wolt deliveries escalated her drinking
Wednesday 14th October 2026 on 20:45 in
Denmark
Fast alcohol delivery has made it harder for a woman identified as Anna to control her drinking, she told DR. The broadcaster knows her real name, but is not publishing it because she does not want to speak publicly about her alcohol dependence.
Anna, who lives in Fredericia, said she began ordering vodka a couple of times a week and gradually started drinking more. About a year ago, she realised she could order two bottles of vodka as easily as a durum roll. Wolt deliveries can arrive within 30 to 40 minutes.
She is receiving help at an addiction treatment centre and says she wants to stop drinking. She sometimes goes several days without alcohol, but finds it difficult to resist the urge when ordering is so easy. Anna also has anxiety and says going to a shop to buy vodka can bring feelings of shame.
Her partner, who is identified as Jens, said delivery options often lead Anna to drink more than she otherwise would. He told DR that when someone is already drunk, ordering more from home can feel easier than going to a shop.
Alcohol and Society, an organisation that works to build support for a sustainable drinking culture, said alcohol availability has a significant effect on alcohol dependence. Its knowledge team leader, Michael Jensen, described home delivery as the highest level of availability. The organisation said it would urge lawmakers to consider the issue, including a possible ban on alcohol sales through delivery services or limits on delivery hours.
In September, Anna contacted Wolt support and asked to be blocked from buying alcohol through the app. Support staff told her this was not possible and suggested deleting her account. The deletion process takes 30 days, which Anna said would require her to stay sober and avoid using the app during that period.
Wolt’s headquarters told DR that the company has had the option to block customers from buying alcohol at their own request through customer support since 2024. It said a human error meant the option was not used in Anna’s case.
People concerned about their own drinking or that of someone close to them can call the Alcohol Helpline on 80 200 500 or use its chat service.