Tourism sellers charge up to four times more for Danish attractions

Some businesses are selling tickets to Danish museums and attractions on GetYourGuide for three to four times the official price, without offering anything extra, DR reports.

At Cisternerne, an underground art hall in Frederiksberg, a ticket is listed for 374 kroner on the platform, compared with 120 kroner on the Frederiksberg Museums website. GetYourGuide also lists admission to the Storm P. Museum for 337 kroner, while the museum charges 75 kroner.

The Frederiksberg Museums say they were unaware of the listings and have referred the matter to their lawyer. Communications and audience director Siw Aldershvile Nielsen said the museums have no partnership with GetYourGuide and urged visitors to check ticket prices on their own website.

The listings were attributed to Deborah’s Travel Diaries, whose legal name is given as Deborah Asenath Makokha, with an address in Kenya. The business told DR that both listings had been removed and would not return. It said its understanding had been that buying official tickets from museums and making them available to international visitors through GetYourGuide was acceptable.

DR has previously reported listings on GetYourGuide for attractions that are free to visit, including Jægersborg Deer Park and Christiania. Those listings were attributed to iziguide, a business with an address in Georgia. The company also offered a whisky tasting and tour at Stauning Whisky, a distillery in Skjern in western Jutland.

Stauning Whisky director Lasse Vesterby said the distillery does not have a GetYourGuide profile or partnership and accused another company of using its name and brand to solicit money. A tour with whisky tasting booked directly through the distillery costs 110 kroner, compared with 480 kroner on GetYourGuide. Vesterby said one visitor who booked through the platform was in the distillery’s system, suggesting iziguide had bought the ticket directly from its website.

After DR contacted iziguide about the listings, a man who claimed to be the father of a woman named Isabella, whom he said ran the company, called DR and verbally abused the reporter. The man said she had done nothing wrong and had been upset by DR’s inquiries.

GetYourGuide told DR that selling tickets to places with free public access was unacceptable. The platform said it had deactivated iziguide’s account, would refund customers who bought tickets and would review its approval process. GetYourGuide has not yet responded to DR’s questions about the prices charged for the Frederiksberg Museums tickets.