Maintenance fault delays payment processing in Iceland

A fault during maintenance at Reiknistofa bankanna, a key infrastructure company in Iceland’s financial services sector, delayed payment processing in Iceland, the company’s chief executive, Ragnhildur Geirsdóttir, told mbl.is.

Error messages appeared in online banking services. Landsbankinn told customers that confirmation of incoming payments could be delayed and asked them not to repeat transfers or bill payments while the issue was ongoing.

Geirsdóttir said the fault lasted about half an hour, with services back to normal shortly after 2pm. She said the routine maintenance work had not gone as planned and disrupted payment processing and payment claims. The problem was confined to Reiknistofa bankanna, with no external factors affecting its operations.

She added that staff from across the organisation worked together to resolve the issue.