Municipalities face scrutiny over use of Google Translate in child welfare cases in Denmark

Municipalities may be operating on the edge of the law by utilizing translation tools such as Google Translate in social services, especially when families do not speak Danish. Experts in child welfare cases have voiced their concerns about this practice. Professor Caroline Adolphsen from Aarhus University emphasizes the inability to adequately inform a case or ensure the rights of concerned parties without clear communication.

Several municipalities have reportedly used Google Translate to interact with families in situations involving child welfare concerns. Adolphsen stated that relying on an app like Google Translate poses significant obstacles to legally and effectively carrying out duties. Rasmus Brygger from the Institute for Human Rights echoed this sentiment, highlighting that the use of such technology instead of professional interpreters raises legal questions.

Under administrative law, authorities are required to ensure that citizens comprehend the information provided, particularly in sensitive child welfare cases. They must also arrange for interpreter services and translate documents when necessary. Adolphsen cautioned against assuming that Google Translate can substitute for professional translation, given its general-purpose design that lacks precision.

Since the onset of the war in Ukraine, 44 Ukrainian refugee children have been separated from their parents in Denmark, with instances of Google Translate being used to facilitate these communications. While municipalities claim that they resort to Google Translate only for routine matters, they acknowledge challenges in sourcing qualified interpreters.

Experts assert that using translation apps can lead to misunderstandings and hinder meaningful engagement with vulnerable individuals. Municipalities are encouraged to explore alternative ways to ensure swift responses while adequately considering a child’s best interests and ensuring all perspectives are fully understood.