Yle asks customers to report misleading phone plan sales

Yle is seeking customers’ accounts of their experiences buying mobile phone plans after former telecom employees said some customers were sold products they did not need or know how to use.

The Finnish Consumer and Competition Authority (KKV) has recently received many contacts about telecom operators’ sales practices, Yle reported.

Former employees told Yle that customers may be sold services that do not suit their needs. One example is a 5G plan sold to someone whose phone does not support 5G.

Yle says it may contact respondents for an interview. It will not publish their information without separate permission and will use it only for journalistic purposes.